Return and Refund Policy

At Nadirweave™, we stand behind the craftsmanship, artistry, and elegance of our birthstone solitaire rings, woven hoop earrings, and minimalist bar necklaces. We want you to cherish every piece in your collection. If a item does not meet your expectations or arrives damaged from transit, our customer care team is here to ensure a transparent, hassle-free return and refund experience.

1. 30-Day Return Guarantee & Qualification

We offer a 30-day return policy, providing you with 30 calendar days from the date your package is delivered to request an authorized return.

To qualify for a standard return and refund:

Unworn & Original Condition: Jewelry must be completely unworn, undamaged, and free of scratches, scuffs, or alterations.
Original Packaging: Items must remain in their original Nadirweave™ presentation box, velvet pouch, and protective sleeves with all original tags attached.
Proof of Purchase: An official order number or email receipt from our online store is required.

2. How to Request Return Authorization

To ensure return shipments are accurately identified and processed by our logistics team, all returns require prior authorization before being sent back.

Email Customer Support: Send a message to service@tzenithflow.com with your Order ID, item name, and the reason for your return request.
Receive Return Instructions: Once approved, our team will provide a return shipping label along with specific instructions on how and where to dispatch your package.
Dispatch Your Package: Securely pack your jewelry in its original box and drop it off according to the instructions provided.

⚠️ Important: Shipments sent back without prior written approval or an active Return Merchandise Authorization (RMA) cannot be accepted or processed for refunds.

3. Transit Damage, Defects & Order Discrepancies

Please inspect your jewelry pieces carefully upon arrival.

If your order arrives damaged during transit, exhibits a manufacturing defect, or contains an incorrect item, please contact us at service@tzenithflow.com within 72 hours of delivery. Please attach clear photographs of the damaged item and outer packaging so our team can evaluate the issue and arrange a complimentary replacement immediately.

4. Exceptions & Non-Returnable Items

To maintain strict quality assurance and health standards across our jewelry collections, certain items cannot be returned:

Customized, engraved, or specially personalized pieces
Items showing visible signs of wear, wear-and-tear, or unauthorized sizing adjustments
Final sale, clearance, or promotional items
Gift cards
Original flat-rate shipping fees paid at checkout

If you are uncertain whether a specific jewelry item qualifies for return, please reach out to our support team before initiating a request.

5. Product Exchanges

The quickest way to exchange a piece for a different size, finish, or birthstone selection is:

Contact customer care to initiate an authorized return for your original, unworn item.
Once your return is accepted, place a separate new order through our storefront for the desired replacement piece.

6. European Union 14-Day Cooling-Off Period

For orders delivered to destinations within the European Union, you hold the legal right to cancel or return your purchase within 14 calendar days of receiving your package, for any reason and without justification.

Conditions: Items must be unworn, in their original presentation box and packaging with all tags attached, and accompanied by proof of purchase. This statutory right applies in addition to our standard 30-day policy.

7. Inspection & Refund Timeline

Upon receiving your return parcel at our fulfillment center, our quality inspection team will evaluate the condition of the returned items within 3 to 5 business days.

Approval Notification: You will receive an automated email notification confirming whether your refund request has been approved.
Credit Processing: Approved refunds are credited directly back to your original payment method within 10 business days.
Banking Delays: Please note that your credit card issuer or financial institution may require additional processing time (typically 3 to 5 business days) to post the credit to your account statement.

If more than 15 business days have passed since your refund was approved and you have not received your credit, please contact us at service@tzenithflow.com.